General Terms and Conditions
For private customers using email addresses. Last updated: April 2025
This is a non-binding translation provided for the convenience of our English-speaking customers. In the event of any discrepancy or dispute, the German-language version of this document is legally binding and shall prevail.
1. Scope
These General Terms and Conditions (“GTC”) apply to all contracts between Cityweb GmbH, Suhrenkamp 59, 22335 Hamburg, Germany (hereinafter the “Provider”), and private end consumers (hereinafter the “Customer”) concerning the provision and use of an email address by the Provider.
2. Subject Matter of the Contract
The Provider makes an email address available to the Customer in return for payment. Use is exclusively for private purposes.
3. Conclusion of Contract
The contract is concluded upon the Customer’s first use of the email address provided. By using the email address, the Customer agrees to these GTC.
4. Contract Term and Termination
(1) The minimum contract term is the statutorily prescribed 24 months and begins on the day the email address is first used.
(2) The contract shall automatically renew for a further 12 months unless terminated in writing with three months’ notice before the end of the contract term.
(3) The right to extraordinary termination for good cause remains unaffected.
5. Fees and Payment Terms
(1) A monthly fee is charged for the provision of the email address. The exact amount is set out in the Provider’s price list as amended from time to time.
(2) Payment is made monthly in advance by SEPA direct debit mandate (SEPA-Lastschriftmandat), which the Customer grants upon conclusion of the contract.
(3) The debit is collected at the beginning of each month. The Customer undertakes to ensure sufficient funds are available in the account specified.
(4) In the event of a returned direct debit (Rücklastschrift) or default in payment, the Provider reserves the right to temporarily suspend the email address and to charge reminder fees.
6. Obligations of the Customer
The Customer undertakes not to use the email address for unlawful, harassing or abusive purposes. In the event of a violation, the Provider reserves the right to terminate the contract without notice.
7. Data Protection
The Provider collects, processes and uses the Customer’s personal data solely within the scope of applicable data protection law. Further information can be found in the Provider’s Privacy Policy.
8. Liability
The Provider is liable only for damages resulting from intentional or grossly negligent breach of duty. The Provider is liable for data loss only if the Customer has regularly and adequately backed up their data.
9. Final Provisions
(1) The laws of the Federal Republic of Germany apply.
(2) The place of jurisdiction is Hamburg, provided the Customer has no general place of jurisdiction within Germany.
(3) Should any individual provision of these GTC be or become invalid, in whole or in part, the validity of the remaining provisions shall remain unaffected.